ePA & Service Apps
Two years in the PMO supporting electronic patient record development, followed by development subproject leadership and product ownership for service apps and digital public services, including requirements management and team leadership.
From patient record development to leading service-app projects.
Two years in the PMO supporting electronic patient record development, followed by development subproject leadership and product ownership for service apps and digital public services, including requirements management and team leadership.
From PMO to product ownership
Assigned to IBM through my IT service provider, I spent two years supporting electronic patient record development in the PMO. In a subsequent project involving digital public services under Germany’s Online Access Act (OZG) and service apps, I became development subproject lead and later Product Owner. I connected customer requirements, product decisions and delivery, working with project and product teams.
What we built
Electronic patient and health records and an end-to-end service app based on a white-label solution tailored to the customer. Features included tracking tools, live-data monitoring, clearing centres and form generators. By my estimate, we implemented around 30 OZG processes.
The challenge
Features originally developed for other customers were sometimes unfinished or insufficiently documented. I investigated their capabilities and readiness, documented them and explained what was available and what still needed development. This created a clear catalogue of selectable features to support customer discussions and decisions.
How I work
As subproject lead and Product Owner, I also took on work beyond my formal responsibilities. When documentation was missing, questions remained unanswered or delivery stalled, I stepped in myself. My practical approach is to create clarity and help wherever the project needs it.
